Delivery & Returns

1. Delivery Information

Processing Time: Orders are typically completed within 8-12 business days due to being made-to-order and requiring customization.
Shipping Method: We use a local courier service to deliver products directly to your doorstep. Delivery typically takes 2-3 days, depending on your location.
Tracking Information: Once your order has been dispatched, you will receive tracking details via email.
Delivery Costs: Shipping fees are calculated at checkout based on the delivery address.

2. International Delivery

Note: For international shipping, please contact us directly at info@memorizz.shop to discuss available options and delivery timelines. Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

3. Returns Policy

Eligibility for Returns: Personalized and custom-made products are non-refundable unless they arrive damaged or defective. However, non-personalized items can be returned within 14 days of receipt for a partial refund or exchange.
Refund Amount: We offer a 90% refund of the final product purchase price for eligible returns. The remaining 10% covers the cost of materials used in the customization process.
Conditions for Returns:
- The product must be in its original, unused condition and packaging.
- You must provide proof of purchase, such as an order number or receipt.
- Returns must be initiated by contacting us within 14 days of receiving the product.
- The customer is responsible for return shipping costs unless the item is damaged or defective upon arrival.
- Items that have been damaged, modified, or used beyond normal inspection are not eligible for returns.
- For personalized items, a refund will only be considered if the product arrives damaged, defective, or if an error occurred on our end. Photo evidence of any issues is required within 7 days of delivery.

4. Damaged or Incorrect Items

Reporting Issues: If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery with a detailed description and photo evidence. We will arrange a replacement or a 90% refund of the purchase price, depending on your preference.

Refunds

1. Refund Eligibility

Non-Personalized Items: Refunds are available for non-personalized items returned within 14 days of delivery, following our return conditions.
Personalized Items: A 90% refund is offered for personalized items if they are damaged or defective upon arrival. We do not provide refunds for customizations that are correctly completed.

2. Refund Process

Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed within 7-10 business days and credited to your original payment method.
Shipping Costs: Original shipping fees are non-refundable, except in cases where we made an error with the order.

3. Late or Missing Refunds

If you haven’t received your refund, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve completed these steps and still have not received your refund, please contact us at info@memorizz.shop.

1. Return Shipping Instructions

Return Authorization: Before returning any item, please contact our customer support at [your email] to receive return authorization and detailed return instructions. Unauthorized returns may not be accepted.
Packaging: Items should be securely packed to prevent damage during transit. We recommend using the original packaging if possible.
Return Shipping Label: Customers are responsible for the cost of return shipping, except in cases where the product was damaged, defective, or incorrect upon arrival. We do not provide prepaid return labels.
Courier Selection: Please use a reliable courier service with tracking capabilities for returns. We cannot be held responsible for items lost or damaged during return shipping.

3. Condition of Returned Items

Inspection Upon Arrival: Returned items will be inspected for quality and condition upon arrival. Any product that is damaged, altered, or not in its original condition may not qualify for a refund.
Partial Refunds: If an item is returned in a condition that prevents it from being resold as new, a partial refund may be issued at our discretion.